Riddle's Automotive Privacy Policy

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At Riddle's Automotive, we value your privacy and are committed to transparency. This automotive privacy policy outlines the customer service information we collect, how we utilize it, and the data protection practices we implement to ensure your information is safeguarded when you visit our website or reach out to us.

We may collect information you voluntarily provide to us, which includes your name, phone number, email address, vehicle information, and details regarding the service or repair you are requesting, alongside any other information shared through our website forms, email, phone calls, or other communications as part of our automotive privacy policy. Additionally, we may automatically gather limited information about how you use our website, such as your IP address, browser type, device type, pages visited, and general website activity. This is in line with our commitment to data protection practices and ensuring the security of your customer service information.

We use the information we collect in accordance with our automotive privacy policy to: Respond to your questions and service requests, schedule appointments, and communicate with you about your vehicle. We also provide estimates and automotive services, send service reminders or other requested communications, and improve our website, services, and overall customer experience. Additionally, we strive to understand how people use our website and advertising while ensuring robust data protection practices to safeguard our website and business from fraud or misuse. Rest assured, we do not sell your personal information.

We may use services such as Google Analytics, Google Ads, Meta/Facebook advertising tools, cookies, pixels, or similar technologies to understand website traffic and measure the effectiveness of our advertising. These services may collect information about your visit to our website in line with our automotive privacy policy and may utilize cookies or similar technologies. You have control over your privacy settings and can manage or disable cookies through your browser settings; however, please note that some website features may not function properly if cookies are disabled. 

How We Share Information

As part of our data protection practices, we may share information with trusted service providers when necessary to operate our business, including: 

- Website and technology providers 

- Scheduling or communication services 

- Payment and financing providers 

- Advertising and analytics providers 

These companies may only receive the information essential to provide their services. Furthermore, we may disclose information when required by law or when necessary to protect our customers, business, website, or legal rights.

We implement reasonable measures to protect the personal information in line with our automotive privacy policy. However, it is important to note that no website or method of transmitting information over the internet can be completely guaranteed to be secure, despite our commitment to robust data protection practices and safeguarding customer service information.

Our website may contain links to third-party websites, including financing providers, social media platforms, manufacturers, or other services. We advise you to review their automotive privacy policy carefully, as we are not responsible for the privacy practices or content of these sites. Additionally, we encourage you to examine their customer service information and data protection practices before providing any personal information.

Our website and automotive privacy policy are not intended for children under the age of 13, and we do not knowingly collect customer service information or personal data from children under 13 in accordance with our data protection practices.

You may contact our customer service at any time to:

- Inquire about the personal information we have about you as part of our automotive privacy policy.

- Request correction of any inaccurate information related to your data.

- Ask us to delete information where legally permitted as part of our data protection practices.

- Opt out of marketing communications.

You can also unsubscribe from marketing emails by following the unsubscribe instructions included in those emails.

We may update this automotive privacy policy from time to time as our business, website, or legal requirements change. Any updates, including customer service information and details about our data protection practices, will be posted on this page with a new 'Last Updated' date.

If you have questions regarding our automotive privacy policy or our data protection practices, please reach out to our customer service team at Riddle's Automotive. You can contact us at: 9806 Hupp Road, La Vista, NE 68128. For inquiries, please call us at (402) 339-7117 or visit our website at riddlesautomotive.com. You can also email us at riddlesautomotive@gmail.com.